Gurugram residents struggling with potholes, garbage heaps or waterlogging may now have a quick fix at hand. A group of IIT graduates has launched RaastaFix, a web-based application that allows people to report civic issues in less than 30 seconds.
The app, which went live just five days ago, geo-tags and time-stamps every complaint. Once submitted, the report is automatically forwarded to multiple civic agencies, including the Municipal Corporation, Metropolitan Development Authority, NHAI, PWD, local councillors, MLAs and RWAs ensuring that the right authority gets the update without delays.
Simple Process, Fast Results
Residents can submit an issue in four easy steps: choose a category, upload photos, allow location detection, and hit submit. The process is designed to be seamless no logins, no lengthy forms. A colour-coded tracker inside the app even lets users check the status of their complaints in real time.
Currently, RaastaFix supports reporting of potholes, garbage, stagnant water, electric hazards, stray animals, burning waste and construction debris. The startup has plans to expand these categories further.
“The idea is to build a digital pothole registry and a waterlogging map for Gurugram,” explained Pravin Kaushal, advisor at Antino, the startup behind the app.
The People Behind RaastaFix
The app has been developed by Antino, a Gurugram-based web solutions provider. Its leadership team includes Vinay Krishna Gupta (CEO, IIT Kharagpur alumnus), Rajesh Kumar (COO, IIT Kharagpur alumnus) and Radhakanth Kodukula (CTO, IIT Bhubaneswar alumnus).
Gupta, in a LinkedIn post, highlighted why the app was needed:
“In Gurgaon, road maintenance and garbage collection responsibilities are split across 5–6 organisations. Most of the time, updates don’t reach the right department, and residents aren’t even sure who to contact. That’s why we built RaastaFix a pro bono app for the people.”
The initiative has already caught the attention of the state government. At a recent review meeting, Rajesh Khullar, Chief Principal Secretary to the CM, asked the team to extend RaastaFix to cover five verticals sanitation, construction and demolition waste, stray animals, potholes, and sewage or flooding.
Gupta also proposed creating an AI-driven civic governance system and even establishing an “AI Centre for Civic Issues” to streamline urban problem-solving.
More Than An App
Alongside RaastaFix, Kaushal is leading another forum called Gurugram Rising, which brings together entrepreneurs, civic leaders and venture capitalists to experiment with AI-driven governance models.
While RaastaFix is currently in prototype mode and limited to Gurugram, the startup team has invited communities across India to collaborate and bring the app to their localities.
For residents, it could mark the beginning of a much-needed cultural shift in civic participation one where reporting a pothole takes less time than ordering food online.